Who we are 

Have you worked out the logistics of your career yet? You will at Rhenus!

The Rhenus Group is a leading logistics service provider with global operations and an annual turnover of EUR 8.6 billion. Rhenus has 39,000 employees across 1,120 sites. The Rhenus Group provides solutions for a wide variety of different sectors to complete supply chain including multimodal transport operations, warehousing, customs clearance as well as innovative value-added services.

Join our team and thrive in a dynamic company culture rooted in the values of Entrepreneurship, where innovative thinking is celebrated, Integrity, where honesty and transparency drive our actions, Empowerment, where each team member is encouraged to take ownership and initiative, and Leadership, where we cultivate a collaborative environment that inspires growth and excellence. At our company, these core values aren't just words on paper – they guide our everyday decisions, foster a supportive community, and drive both individual and collective success.

The Role

We are seeking motivated Customer Services Representative to join our high performing team. Reporting to the Customer Service Manager and based at our Mangere facility, this role will be responsible for the day-to-day servicing of a set client group, ensuring that all service level agreements are achieved, internal SOPs are followed, and regulatory requirements are met.

Responsibilities

• Provide quotes/estimates for various projects working with commercial team
• Compile end of month charges for client billing
• Attend client meetings when required
• Management of day to day service and expectations of customer
• Liaise with client on orders going out
• Log client orders and manage orders up to order becoming a shipment
• Receive and manage any customer complaints/service queries
   

Requirements

• 2+ years of Warehousing experience
• Previous customer service experience
• Excellent presentation & communication skills.
• Great team player.
• Possess a positive, customer-oriented mind set.

The Benefits

• A sound future with exciting growth prospects.
• A competitive salary package.
• A supportive team environment.

If you're interested in this opportunity and are ready for the challenge, we would love to hear from you.

To be considered, candidates must have the right to work and live in New Zealand.