About the role

We’re looking for a proactive and highly organised Office Administrator to join our team. In this role, you’ll be essential to keeping our day-to-day operations running smoothly, managing customer service, wholesale orders, admin tasks and supporting procurement. If you're a self-starter who thrives on getting things done, can juggle multiple priorities with ease and loves keeping everything (and everyone) organised, we’d love to hear from you! 

What you'll be doing

• Customer Service – Respond to incoming emails and customer enquiries on social media.
• Wholesale – Process and oversee wholesale orders, communicate new launches and training materials to wholesale customers, and handle queries.  
• Administrative Support – Provide general admin assistance across the team, keeping everything organised and running smoothly. This includes supporting PR pack distribution, liaising with our warehouse and distributor, coordinating team volunteering days and assisting with B Corp initiatives. 
• Procurement – Manage procurement processes, including ordering raw materials for production, tracking stock levels and following up with suppliers.  
• Communication & Record-keeping – Maintain accurate records and assist with internal and external communications, including email updates and documentation. 

What we're looking for

• Highly Organised – You thrive on structure, efficiency and keeping things on track. 
• Proactive & Solutions-Focused – You anticipate needs, spot potential roadblocks and take action before they become problems. 
• Exceptional Time Management – You can juggle multiple tasks and priorities without dropping the ball. 
• Strong Communicator – Confident and professional, you can interact effectively with both internal teams and external stakeholders. 
• Tech-Savvy – Comfortable with MS Office and digital tools to keep operations seamless. 
• Resourceful Problem-Solver – You work independently while always considering the bigger picture. 
• Experience – Prior experience in office administration, customer service or wholesale order management is a plus but not essential. 

What we offer

• Flexible working – 3 days in our Ponsonby office and 2 WFH. 
• Dog friendly office – Because work is better with furry friends. 
• Free supplements – Enjoy the benefits of our products! 
• Purpose-Driven Team – We're a B Corp certified, female-founded and led company making a real impact. 

If you’re ready to step into a key role in a fast-paced, supportive environment, apply now and become a vital part of our team!