About Us
East by West Ferries is Wellington’s iconic harbour ferry operator, connecting people and places across the harbour while delivering exceptional visitor experiences. We pride ourselves on providing friendly, reliable service with a strong focus on customer experience and operational excellence.

About the Role
We’re looking for a highly organised Customer Services / Office Coordinator to join our team on a 12-month maternity cover contract.
You’ll be the friendly face of our business, helping customers purchase tickets, answering questions, and making sure every visitor has a great experience. Behind the scenes, you’ll also keep our bookings, office systems, and daily ferry operations running smoothly.
This is a great opportunity for someone wanting to develop their skills in the tourism sector.

What You’ll Be Doing

Welcoming Visitors

• Answering questions about ferry services, tours, and Wellington

• Greeting customers and providing friendly, helpful service

Bookings & Admin

• Taking bookings and managing enquiries (phone, email, in person)

• Keeping systems up to date

• Supporting daily office tasks and reporting

Behind the Scenes

• Helping coordinate daily ferry operations

• Communicating with crew and supporting the wider team

On-the-Water Opportunities

• Occasional chances to assist on tours, charters or as a deckhand

• Get hands-on experience in marine tourism

About You

You don’t need years of experience — we’re looking for the right attitude.

You might be:

• Starting your career in tourism or hospitality

• A recent graduate or looking for a career change

• Someone who enjoys working with people

You’ll need:

• A positive, friendly attitude

• Good communication skills

• Basic computer confidence (we’ll teach you the rest)

• Reliability and willingness to learn

Why Join Us?

• Great experience in the tourism industry

• Learn both customer service and operations

• Work in a stunning waterfront location

• Supportive team who will train and guide you

• Build skills that can lead to future tourism opportunities

• We pay all our staff at least the living wage

Apply Now
If you’re ready be part of a fun, fast-paced environment, we’d love to hear from you.
We would like to start training / handover around the 22 June 2026.