ABOUT THE ROLE..

This position is responsible for the supply of operational support and customer service relating to vehicle registration renewals,
Road User Charges, fuel cards, rental/transportation vehicles, FBT, infringements and roadside assistance. The incumbent is also
responsible for sharing their knowledge of the processes and procedures and assisting with a structured approach to problem
solving and process improvement.

  
TASKS AND RESPONSIBILITIES…

• Thoroughly and efficiently respond to customer internal calls and enquiries, supply and cancel fuel cards and toll tags,
• renew registrations and process infringements, in strict accordance with the Company processes, whilst maintaining
• KPIs and ensuring all deadlines are met
• Establish and maintain good relationships with all suppliers (Fuel, Toll, Roadside Assistance, Infringement and NZTA)
• ensuring that they are paid in a timely manner, costs allocated appropriately, and accounts reconciled
• Ensure all company databases, documentation and filing systems are accurate and up to date
• Work effectively with the team to ensure the department’s accountabilities are met including support of the vision and
• goals of the company
• Provide superior service aligned with the client’s needs and the organisation’s business objectives
• Maintain courteous and productive relationships within your team and cross-functionally with other teams and share
• knowledge with others on-the-job as required
• Follow the Customer Complaint Management Process

SKILLS AND EXPERIENCE…

• Experience in a customer service role
• Demonstrates a high-level attention to detail
• Good working knowledge of the MS Office suite of applications
• Can solve problems through to complete resolution for customers in a timely and effective manner
• Demonstrates strong organisational and prioritisation skills to meet specified deadlines and reports regularly
• on progress
• Demonstrates excellent listening skills, and effectively seeks clarification on requests/instructions
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress

WHAT'S NEXT..

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.

We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date.

As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.