ROLE SUMMARY

We are Petdirect.co.nz, your go-to destination for all your pet needs. Our vision is to lead the way in making it easier for Kiwi pet parents to provide the best life for their pets. We're passionate about delivering an amazing experience for both pet parents and their pets, helping everyone live better lives through happy pets. As a proudly NZ-owned and operated company, our dedicated team of Petsters is at the heart of everything we do.

We are looking for enthusiastic and dedicated, animal-loving, full-time Retail Sales Assistants to join our team at our brand-new Flagship store in Takapuna. This role offers a fantastic opportunity to be part of a dynamic retail environment, helping to shape the in-store experience and supporting the daily operations.

As a Retail Sales Assistant, you will play a vital role in providing an exceptional shopping experience for our customers. You will be the face of our brand, assisting customers with their purchases, answering their questions, providing expert knowledge, and ensuring that our store is a welcoming and well-organised environment.

The store will be open seven days a week, and we will work with you to determine your rostered 40 hours per week.  Having the flexibility to work weekends, public holidays, and varying shifts will be essential in this role.

This is a great opportunity for someone who is passionate about retail, enjoys interacting with people, loves animals,  and is eager to contribute to the success of our store.

  
KEY RESPONSIBILITIES:

Attitude is key in this role. At our core, we are a values-driven business. We seek individuals who embody our principles: those who strive for excellence while staying grounded. We value every person and believe in doing what's right. We appreciate those who act like owners and go the extra mile in everything they do. It's the extra 1% that makes a difference.

The key responsibilities of this role include:

• Customer Service: Welcome customers into the store, offering assistance and advice on products. Handle customer inquiries and resolve any issues in a friendly and professional manner. The customer is at the forefront of everything we do. 
• Sales Support: Assist customers in finding the right product to meet their needs, provide information on promotions, and suggest additional items to enhance their shopping experience. Achieve sales targets and contribute to store profitability.
• Product Knowledge: Develop a thorough understanding of the products we offer to provide accurate information and recommendations to customers.
• Merchandising: Ensure that products are well-displayed, shelves are fully stocked, and the store is clean and organized. Assist with visual merchandising to create an appealing shopping environment.
• Checkout Operations: Operate the cash register, handle transactions accurately, and process returns or exchanges according to company policies.
• Inventory Management: Assist with stock replenishment, inventory counts, and reporting any discrepancies to the management team.
• Team Collaboration: Work closely with your fellow retail PetSters to ensure smooth store operations and support the overall goals of the store.
• Compliance: Follow all company policies and procedures, including health and safety regulations.

SKILLS AND EXPERIENCE REQUIRED:

• Customer Service Skills: Previous experience in a customer-facing role, with a strong focus on providing excellent service.
• Sales Skills: Ability to engage with customers, understand their needs, and drive sales through effective product recommendations.
• Communication: Excellent verbal communication skills with a friendly and approachable demeanour.
• Team Player: Willingness to work as part of a team and contribute to a positive work environment.
• Organisational Skills: Ability to multitask and manage time effectively in a busy retail setting.
• Product Knowledge: An interest in or willingness to learn about the products sold in the store.
• Flexibility: Availability to work flexible hours, including weekends, holidays, and varying shifts as needed.
• Technical Skills: Basic proficiency in using point-of-sale (POS) systems and familiarity with retail software.
• Retail Store Experience: Previous experience in retail or customer service is a plus, but not required.
• Animal Lover: A passion for animals is essential.

OUR CORE COMPETENCIES:
  
Accuracy - ensuring accuracy shows us that you're dedicated to producing error-free work. It requires strong attention to detail to ensure that you're both efficient and productive, meet deadlines, and turn in high-quality work.
  
Communication - how we communicate internally and externally is key to supporting success in your role. PetSters should always be clear and specific and invite collaboration to ensure strong relationships are built and maintained.
  
Feedback - not all feedback is equal. Good feedback uses concrete examples and clearly outlines what is currently being done right and why and what areas need to be worked on and why.
  
Pace - we will work fast with ease, keeping up with the pack and staying ahead of deadlines.
  
Positivity - We will be glass half full, always looking for the opportunity rather than focusing on the problems.
  
Working With Others - collaboration is essential to the way we work together and problem-solve. It allows us to work faster, improve work quality, and fosters a sense of unity between PetSters.
  
  
BENEFITS:

An attractive incentive scheme based on delivering the location's sales plan.
  
Hopefully, your furbaby is up for some fancy new accessories and treats, as there’s a fair bit of that on offer with a generous staff discount available.  We offer all-day snacks, regular shared morning teas and lunches, along with social activities driven by our Petsters.  Sure, we work hard, but we have fun, too.   
  
  
ABOUT PETDIRECT:
  
We are a family of pet fanatics; in fact, most of our team has a furbaby or fifteen. This means we understand that our customers' relationship with their pets runs much deeper than a bowl of food and a wander around the block.
  
We want to be more to our customers than just another pet brand offering great products at good prices and quick delivery (although we do that too). In an unsettled world, New Zealanders wanted services, products, advice and people they could rely on resulting in the evolution of the Petdirect vision. 
  
While still committed to great prices, great products and great service our customers tell us they love supporting a brand they can trust, that always delivers on its promises and demonstrates a commitment to locals wherever they can.
petdirect.co.nz