Medical Receptionist – Full-Time

City, South & West Auckland

About The Fono

The Fono is a leading Pacific health and social service provider, delivering integrated, culturally grounded care to Pacific families across Aotearoa. Our services span primary care, public health, Whānau Ora, and community wellbeing, all underpinned by Pacific values, connection, and respect.

We are passionate about creating welcoming, mana-enhancing experiences for every person who walks through our doors.

About the Role

We are looking for a warm, confident, and highly organised Medical Receptionist who thrives in a busy healthcare environment and genuinely enjoys supporting people.

As the first point of contact for our patients and whānau, you’ll play a critical role in setting the tone of their experience — balancing compassion with efficiency, and accuracy with approachability.

This role suits someone who is calm under pressure, comfortable juggling competing priorities, and aligned with The Fono’s commitment to culturally responsive care.

What You Will Be Doing

• Welcoming patients, whānau, and visitors with professionalism and cultural sensitivity

• Managing appointment bookings, recalls, and follow-ups in a fast-paced clinic

• Processing payments, ACC claims, and invoices, including daily banking reconciliation

• Maintaining accurate and confidential patient records using clinical management systems (e.g. MedTech 32 or Evolution)

• Supporting clinicians and the wider team with administrative and operational tasks

• Assisting with system processes and contributing to a smooth, well-run reception

• Upholding health, safety, and privacy standards at all times

What We Are Looking For

• Proven experience in a reception or administration role (healthcare experience is strongly preferred)

• Confident customer service skills, with the ability to engage positively with diverse communities

• Strong organisational skills and attention to detail, particularly around bookings and payments

• Confidence using computer systems, including Microsoft Office and clinical booking software

• Cultural awareness and sensitivity, with an understanding of Pacific values and protocols

• Pacific language skills are an advantage, but not essential

• A team-focused mindset and willingness to pitch in where needed

Why Join The Fono

• Be part of a purpose-driven organisation making a real difference in the community

• Work alongside supportive, values-led teams

• Stable, full-time permanent role

• Ongoing learning and development within a large, established organisation

• A workplace where culture, respect, and people genuinely matter

Apply Now

For an application form, position description, or further information, apply via Seek or email [email protected] with “MR” in the subject line.

Please note:
This is a full-time, permanent role. Applicants must hold NZ Citizenship or NZ Permanent Residency, as visa sponsorship is not available.