Ground Operations & Load Control Agent (Auckland)
Permanent | Full-Time

We are currently seeking an enthusiastic and multiskilled Operations Agent to join our dynamic team in Auckland. This is a permanent, full-time role ideal for someone who thrives in a hands-on, team-based environment and is passionate about the fast-paced world of aviation and logistics.

Who We Are

Since 1996, Tasman Cargo Airlines has been a trusted name in cargo aviation, supporting key supply chain routes across Australia, New Zealand, and Southeast Asia. Our operations are driven by a dynamic, collaborative, and forward-thinking culture. We value fresh perspectives and practical problem-solving, especially in fast-paced, hands-on roles like this one. As part of our Ground Operations team, you'll play a vital role in keeping our network moving safely and efficiently, and be part of a business that's always looking to do things better.

Key Responsibilities

• Cargo Operations: Oversee the loading and unloading of cargo, ensuring safety and efficiency.

• Ramp Coordination: Serve as a representative for Tasman Cargo Airlines, ensuring ground operations run smoothly.

• Load Control: Maintain flight balance and weight distribution for aircraft during loading and flight.

• Operational Liaison: Act as communication point between the Operations Coordination Centre, contracted ground handling teams, and key stakeholders, especially during operational disruptions.

• Regulatory Compliance: Ensure all customs, aviation, and airport authority requirements are met at all times.

Who We Are Looking For

• A minimum of 12 months' experience in airline ground operations or a similar role.

• Strong working knowledge of cargo aircraft loading and ramp procedures.

• Familiarity with airport operations and confident use of Microsoft Word and Excel.

• Flexibility to work rotating shifts, including early mornings, nights, weekends, and public holidays.

• A collaborative mindset, excellent problem-solving abilities, and the ability to work calmly and effectively under pressure.

Ideally, you will also bring:

• Experience using SABLE or a similar load control system (we're happy to train you).

• Familiarity with DHL Express or other air cargo/freight forwarding operations.

Why Join Us?

✈️ Hands-on operational experience in aviation and in a supportive team environment
🎓 Education support – up to 50% contribution to tertiary study
💼 Ongoing mentorship from highly experienced aviation professionals
💪 $1,500 annual wellness benefit – covering gym, fitness, health, and whole lot more!
🎉 Regular staff events – BBQs, cake days, family functions
🌏 Get involved in ESG, diversity & inclusion, and charity initiatives
🛍️ Staff perks – discounts and matched charity donations of your choice.

Tasman Cargo Airlines is an Equal Opportunities Employer.

We value the unique perspectives and experiences that each individual brings to our team. We welcome applicants from all backgrounds, identities, and abilities. If you require any support or specific accommodations throughout the recruitment process, or at any stage of your employment, please let us know. We're committed to creating a workplace where you can thrive and be your best. If you are passionate about this role and believe you have what it takes, we encourage you to apply — we would love to hear from you!

If you have questions not covered in this ad, feel free to contact Dzae/HR at +61 401 235 854 for a confidential chat.