Gold Club Tours

Customer Service & Reservations

Gold Club Tours is a New Zealand owned tour operator. We specialise in all inclusive group tours and we're proud to care and cater for those who in the majority have retired and are enjoying their “golden years”. Currently all tours operate in New Zealand and Australia, and in the near future we will be operating tours in North America & Europe and beyond, an exciting time to join the team! 

Located in Auckland CBD, your role will be to assist the existing team members in communicating with clients, updating databases and preparing documentation. Hours of work will vary by roster and from 9am to 7pm, Monday to Sunday. Initial training will be in office Monday to Friday, 9am to 5pm. When on shifts that are on weekends or end at 7pm, work from home will always be available as an option if you prefer.

Some of your workmates will include 3 small, very friendly dogs who are keen to give out cuddles.

The position is full time and you'll be responsible for:

• Communicating with clients regarding existing and potential travel/tour arrangements

• Extremely prompt & accurate correspondence – via both email and courier

• Preparing tour documentation for guests prior to travel

• Inputting / Updating reservations and tour operations systems

• Building your knowledge about our tours and destinations in order to inform and advise potential guests

What are we looking for:

• You love to delight customers with extraordinary service

• You have strong oral and written communication skills

• You have a fantastic phone manner which immediately creates raport and inspires confidence 

• Excellent attention to detail and data entry accuracy

• Well organised and good time/self management

• Bucket loads of initiative and problem-solving skills

• Team player with a roll your sleeves up, can-do attitude

• Ability to prioritise and manage a varied and substantial workload

• Receptive to new ideas and accepting of change

• Confident with Microsoft Office (Word, Excel, Outlook, etc)

• Highly motivated, positive and passionate about tourism and customer service

• Experience in Tourism is not essential

• Experience in Hospitality, Events or Theatre is a potential advantage

• Minimum 12 months office work experience in NZ essential 

• If you lack some experience but have initiative, a desire to learn, enjoy working in a team, have a love of tourism and travel, love making people happy, we’ll give you all the training and support you need. We want you to develop in your role and go on to bigger and better things with us!

Benefits

• Once fully trained, work from home option (1-3 days per week or if on shifts outside of 9am to 5pm Mon to Fri).

• Some flexibility on standard work hours.

• Fun & motivated team.

• Team Lunches to celebrate success.

• Laptop provided.

• Opportunity for travel & “famils” (famils are trips to tourism destinations to learn about locations and experiences) typically once or twice a year for 2-4 days each time. 

• Personal & professional development - work alongside individuals who have extensive experience in the tourism industry.

Only successful candidates will be contacted to move to the interview process. New Zealand citizenship, New Zealand residency or current work visa essential.