About us

At MitoQ, we're passionate about helping people live healthier lives through cutting-edge cellular health science. With customers across New Zealand, Australia, the US, Europe and Asia, we're looking for an experienced Customer Service Specialist to join our team and help deliver an exceptional customer experience every day.  This is a hands-on role where you'll support customers across multiple channels, resolve enquiries and issues, manage customer programmes and work closely with teams across the business to ensure customers receive timely, accurate and professional support.

What you'll be doing

• Responding to customer enquiries across email, chat, phone and social media channels.

• Building positive customer relationships through prompt, accurate and professional service.

• Resolving customer issues and coordinating complex enquiries through to completion.

• Processing customer support programme applications, including money back guarantee and compassionate programme requests.

• Supporting customer orders, returns, refunds and related account enquiries.

• Recording and escalating complaints, customer feedback and adverse events in line with company processes.

• Working closely with internal teams to ensure customers receive accurate and timely resolutions.

About you

You'll bring:

• At least 3 years' experience in a customer service, customer support or customer experience role.

• Working experience with ecommerce or customer service platforms such as Shopify, Gorgias, Recharge or similar systems.

• Experience handling customer enquiries across multiple channels.

• Experience supporting ecommerce customer operations, including order processing, returns and refunds and account related queries.

• Strong written and verbal communication skills.

• Excellent attention to detail and strong case management skills.

• Sound judgement and the ability to manage competing priorities in a busy environment.

• Comfortable using new technologies and digital tools, including AI-enhanced platforms, to work efficiently and deliver great customer outcomes.

What's in it for you?

• Join a global health and wellness company with ambitious growth plans.

• Be part of a collaborative, supportive, and passionate team where customer experience genuinely matters.

• Enjoy a hybrid mix of office and home-based work, with a modern central city office environment.

If this role sounds like it has your name all over it, you are self-motivated, solutions orientated and a great team player, then we would love to have you join us on our journey! Email us at ••••@mitoq.com with your CV and covering letter. We look forward to hearing from you.