Call Centre & Customer Service - Management & Support Role until 25 Apr 2022

Come build the future of Rail with us:

We have an exciting role available for a Customer Logistics Specialist within our Domestic team. This role is currently located in our contemporary office in Parnell, which will move to Ellerslie in August this year.

KiwiRail moves around 25% of New Zealand’s export and plays a critical role in New Zealand’s freight and supply chain industries. Our services provide cost effective and sustainable ways to move goods, supporting our customers to grow New Zealand’s economy.

It's an exciting time for us as we go through a period of significant growth and investment. Key to our success will be our people and we are looking for new talent to equip us for the future and that's where you come in.

Your Role:

In this full-time Customer Logistics role within our Domestic team you will play a major role in our regular dialogue with stakeholders within and outside our organisation, handling contingencies and day-day tasks.  You will work in close partnership with our, Trade Managers and our Key Account Executives, working with our Digital team to provide customer insights and highlighting opportunities for growth.

At KiwiRail we first and foremost want to set you up for success. During the initial training period we will support you to acquire the skills necessary to excel in this position, learn the rail specific terminology and build your relationships with stakeholders.

Your Skills:

• A confident and disciplined individual, who is driven, decisive and with a sense of urgency 
• Resilience and adaptability towards change and a consistent and keen learner
• Able to build relationships across organisational layers and functions
• A quick thinker and problem solver, you will have a flair for numbers, strong analytical skills and an innovative mindset
• Full Drivers licence 
• Flexible to work on rotating shifts and weekends
  

This position involves shift work rostered Monday through Saturday. We operate 24/7 therefore you must be available to work on a rotational roster and in turn will receive benefits including free parking and penal rates for working outside normal business hours such as nights and weekends.

Your Benefits:

• Competitive hourly rate: $30.51+ Penalty Rates for overtime, weekend work and night shift
• This is a great opportunity to make an impact within a progressive organisation
• Heavily discounted travel and holiday homes
• Access to training and study assistance programmes
• Continued mentoring and support.
  

Don't miss out on this amazing opportunity to join a NZ Employer of Choice in a fast paced and varied role that has real responsibility as you help KiwiRail keep NZ on the move! 

KiwiRail has a mandatory Covid-19 vaccination requirement for new employees as part of our health and safety risk management framework. This will require all new employees to be fully vaccinated from their start date and proof of your vaccine pass will be required as part of our pre employments process.
 

Position Description

Applications End: 25th April 2022