Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.  

He aha te tūranga - About the role:   

Are you passionate about providing exceptional customer experiences? The CSC team has an exciting opportunity for a Customer Service Super Star to join our ranks. As a Customer Service Representative, you’ll handle queries via calls, emails, and chats, ensuring prompt and effective resolutions. Your knack for communication, problem-solving skills, and commitment to superior service will shine in this role. Join us and be part of a dynamic team that puts customers first!

Responsibilities:

• Handle inbound calls, emails, and chats from customers.
• Execute the CRM framework during customer interactions.
• Resolve issues, inquiries, and complaints.
• Assist with administrative tasks.
• Occasionally assist with outbound calls.

Ko wai koe - About you:  

To be successful in this role, you will have: 

• Excellent verbal and written communication skills.
• 2+ years of previous experience in a customer contact role in a high-pressure environment.
• Flexibility and a willingness to do what is needed to complete the requirements of the role.
• the ability to work Monday to Friday: 8:00 am - 5:00 pm and one Saturday per month: 7:30 am - 12:30 pm

Me pēhea te tuku tono - How to apply 

Click "apply now" before applications close on 16/10/24 

For further information please contact Cheru Pillay on 027 215 0197 for a confidential discussion.  

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai. 

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.