Be at the heart of our mission-mobilising our Members, coordinating services across the country, and making real-time decisions that directly impact people every day. This is a fast-paced role where you'll learn quickly, develop resilience, and strengthen your problem-solving and communication skills.

What You'll Be Doing | Mō te Tūranga

As part of our Dispatch team, you'll be the hub of Roadservice, linking our wider contact centre team with roadside staff. You'll handle inbound and outbound calls, manage email and web communications, and oversee workforce scheduling for Service Officers, Battery Van contractors, and other AA partners nationwide.

We have part-time roles available working 20 hours per week, as well as full-time positions on a rotational roster. Working hours range from 6:00 AM to 11:30 PM, including two weekends each month, with a mix of morning and afternoon shifts-so flexibility is essential! You'll receive full training and support to get you up to speed, and our next intake starts on 19 January 2025.

Please include a cover letter with your application indicating whether you are applying for full-time or part-time.

What You'll Do

• Coordinate and manage roadside breakdown service responses for AA Members and Customers.
• Communicate clearly and calmly under pressure, providing reassurance and solutions.
• Work confidently with systems and technology in a dynamic environment.
• Think fast, stay organised, and adapt to changing situations.

About You | Mōu

• A people person with proven customer service experience and a passion for helping others.
• Excellent communication, listening, and reasoning skills.
• Ability to remain calm and de-escalate situations when needed.
• Strong organisational and computer skills.
• Flexible to work a rotational roster and available for full-time training.

What We Offer | Ngā āhuatanga kei a mātou

• An extra day of leave to celebrate your birthday!
• Ongoing support from your team and leaders who have been in your shoes previously.
• Recognition for your hard work during our monthly awards; you can expect good food, laughter and fun.
• Monthly massages in the office to help you relax.
• Annual salary reviews and KiwiSaver employer contributions

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you