Financial Solutions Analyst

• Takutai Square, Britomart
• Full time role, Permanent

Westpac New Zealand has been delivering Banking solutions to customers for over 150 years. We pride ourselves on working with our customers and helping them through the number of life’s events that we all experience.

Our Financial Solutions Analyst roles play a critical role in supporting our customers that are experiencing financial hardship due to an unforeseen life event. As a Financial Solutions Analyst you will work with our customers to understand their stories, explore options to determine the best path forward, and continually listen and assess until our customer is able to resume normal banking.

At Westpac we want to ensure we are doing the right thing by our customers. In this role you will be living our Service Promise as well as working towards our Best Customer Outcome framework. Empathy is key!

What is in it for me?

Be part of a company where you are valued as an individual and able to put you mark into our customer experiences. With job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers), you will develop so your career can grow as you do.

What can I bring to the role?

• Experience in a financial focused role
• Experience in supporting customers in financial hardship situations
• Customer service skills that can be described as exceptional - both listening and verbal
• Excellent problem-solving skills

Why Westpac?

We are passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development.  As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, wealth and insurance benefits in the market, gain access to a suite of online learning modules and career planning tools to grow with us, as well as our industry-leading superannuation programme and fantastic staff banking package. 

Next Steps
Apply online with a CV and cover letter. This role is open only to NZ Citizens and Permanent Resident